for
Point Of Sale Solutions
222 Lakeview Avenue
Normax has qualified and experienced sales representatives who specialize in POS Device Sales. We offer a wide variety of equipment and styles for clients to choose from including Interac, Credit and Loyalty applications.
Normax also offers a "Trade-in" program for clients who wish to get rid of their old equipment.
Normax services and sells name brand equipment from manufacturers such as NBS, Schlumberger, IVI/Checkmate, VeriFone and Epson. These units offer everything from stand-alone and WAN/LAN to Wireless solutions.
Normax provides full terminal deployment and training for both small and large customers. Our customized services enable each merchant to be treated in a way that best suits their needs. Normax maintains the highest quality service based upon registered ISO 9001 standards.
Normax offers a full line of POS supplies that include paper, ribbons, toner and data storage media.
Visit our website at www.enormax.com and order on-line!
Normax offers two types of training services: Tele-Training, and On-Site.
With our tele-training procedures, clients become much more familiar with their system, and during the training process, learn how to do a first level troubleshoot (i.e. checking all power sources). This greatly reduces the number of Help Desk calls and on-site service calls.
As added value, Normax offers Loyalty Management and Card Bureau services. Loyalty Programs are becoming more and more prominent in business today, and the ways of how to control and monitor them are growing. Normax wants you to enjoy all the benefits of a Loyalty Program without the hassle of the day-to-day management. Let Normax develop a Loyalty Program specifically designed for your needs.
Normax has a team of specialists who customize systems to reflect client needs. We understand that a "one-size-fits-all" approach leaves out the uniqueness of each client. That’s why Normax has packages that are flexible, easy to understand and are adaptable to every scenario.
Normax has several management and production reports available, which most every client expects to see as a service. Ad hoc reporting can also be achieved with advance notification. All the equipment is tracked through serial number control, so each unit has a unique identifier. Reports can be generated down to the unit history, no matter where it is in the country.
Normax offers both Field Support and Depot Support for clients. The Field Support is available only in major centers, while our Depot Support is nationwide.
Normax has fully equipped state-of-the-art repair centers to service everything we sell and more. A service agreement can be drawn up to service your existing equipment
Normax clients are offered 3 levels of service. The client determines which service is right for them.
Silver Service:
Gold Service:
Platinum Service
Our multi-lingual Help Desk Agents record all call data to ensure quality customer service 100% of the time.
Normax has the ability to track every asset unit at serial number level for multiple clients. What that means is, each unit can be "tailed" from the time it leaves the deployment center. Normax keeps client records up to date with equipment allocation and relocation. There is never any guesswork as to where a unit is, its status, or who owns it.