Customer service

Maxwell Shipping Policy
We offer next business day shipping on in stock product when you order by 6pm, Monday through Friday. Orders placed after 6pm on Friday or on Saturday or Sunday will be shipped the following Tuesday.
A contact person must be available to accept the delivery between the hours of 9am – 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.

We do deliver to P.O. Boxes but only via Canada Post

Shipping is free on orders over $100 excluding taxes, coupons or price matches within the local trading area. The order is shipped pending credit approval and product availability. Free shipping is provided via Canpar Ground service. C.O.D. is available with Canpar at an additional cost.

Orders placed outside of the local trading areas may take 3-5 business days and will have a separate delivery charge based on the weight and delivery distance of the order.

Special order items may take a little longer for deliver but are generally shipped within 2-10 days.
In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us.

You may contact us by e-mail at anytime or call us at 1-800-561-6406 from 9am to 5pm EST Monday through Friday. A customer service representative will be pleased to assist you.