Customer service

Maxwell Paper & ISO 

International Organization for Standardization

ISO 9001 is an internationally recognized quality management system. Since the first release of ISO 9001 over 30 years ago, more than one million organizations worldwide have adopted the principles and achieved certification to the requirements of ISO 9001, Quality Management System. ISO prescribes systematic control to ensure companies consistently meet the needs and expectations of their customers.

Maxwell Paper Canada Inc head office located in Belleville Ontario has been ISO 9001:2008 certified by a third-party registrar since 1999.  Maxwell Paper uses a Quality Management System (QMS) that defines the key roles and responsibilities of our employees. With our QMS, Maxwell is committed to continuous improvement of our efficiency and productivity.

Maxwell Paper, Belleville, is always focused on customer satisfaction. Our ISO certification applies to the management, repair, distribution, service and support of electronic systems of the head office. By adopting the disciplines required by the ISO 9001:2008 quality management system we are able to demonstrate control over our processes, ensuring confidence that our requirements for quality are consistently fulfilled and maintained.


ISO 9001 Certified QMS (Belleville)

Maxwell Paper Quality Policy

Maxwell Paper top management is committed:

  • to deliver products and services which meet or exceed customer and client requirements;
  • to provide a safe and suitable work environment;
  • to be the choice business solution for our clients;
  • to promote continual process improvements;
  • to be our employees’ choice of employment;
  • to recognize employee efforts and contribution.